I wrote about TOPSEO’s earlier this month. Since I’m new to TKG, I asked around to see if we would’ve gotten involved with this organization years ago and the consensus was “no.” So I spent some time on the site to determine how our content could have made it onto the site. Just by looking at our profile and seeing the character encoding errors, it is likely that the content was scraped from other sources. We’re pretty thorough professionals here at The Karcher Group. If someone from within our company submitted company information and a case study, I would expect them to have noticed the wacky character errors before having it published. There is little doubt that we would have let this pass, especially if this was a paid listing.
Take a look at our company profile listing:

Notice the yellow highlighted character encoding issues.
It looks as if they scraped the content from ClevelandSEO.com (a reputable local organization that we affiliate ourselves with).
Earth to TKG – Contacting Ourselves
I attempted to send a lead to TKG from our TOPSEO’s company profile. I clicked a button that clearly stated: Contact The Karcher Group:

Note how the text reads.
After clicking the link, a modal window popped up with a contact form. Once again, the heading read “Contact the Karcher Group.”

Personal details blurred out, but notice the heading once again.
I entered my personal email address, my personal phone number, and a message that read:
I’d like someone from the Karcher Group to call me ASAP. I need help with a $500k project with LeBron James. Thanks!
After submitting the form, I was taken to a confirmation screen that once again acknowledged that the email was sent to The Karcher Group:
My original intent for this whole test was to see how TOPSEO’s would go about contacting TKG. Would they send the company an email through our sales email address? Would they try to call us? Would I get a response to my personal email address? I was a little surprised with what happened next…
I received an email from a local web marketing company, SageRock. The email reads as follows:
Hello,
My name is Sage Lewis. I’m the president of SageRock… a leading Web Marketing agency located in Akron Ohio. We’ve been doing high end Web marketing since 1999.
I’m involved with TopSeos.com. That’s how I got your message.
Is it possible that I might be able to help you?
Thank you,
Sage Lewis
http://www.sagerock.com
Click here to view the actual email.
Conclusions
From a client perspective, it would be frustrating to think you’re contacting one company when they reiterate it over and over again, only to receive a response from another company. Users should be able to trust TOPSEO’s because they call themselves an “Independent Authority on Search Vendors.” But when they pass your details on to another company, how can you trust them to be “independent?”